WHAT IS EDENRED?
Edenred is a pioneer, a tech leader and the everyday companion for people at work across more than 46 countries. Our 10,000 employees are committed to making the world of work a better place for all, one that is safer, more efficient and more user-friendly. At Edenred, our passion for customers, respect, imagination, simplicity and entrepreneurial spirit are our values. For anyone who needs to vibe in their professional life, we are the best place for you to work and grow.
Accentiv’ India delivers end-to-end loyalty solutions from loyalty program development to loyalty software implementation to rewards management and last-mile fulfilment. As a reputed full service rewards & loyalty company, Accentiv’ India manages several award-winning programs across various industry verticals in India. We deliver loyalty software and solutions for our diverse portfolio of B2B, B2C and B2E clients. Our solutions include channel/ customer/influencer loyalty programs, employee rewards & recognition and points-based reward programs. We deliver more than 8 million digital rewards for our 250+ clients every year.
YOU WILL VIBE WITH US
To sustain and grow the business from existing clients by delivering exceptional service – To achieve this through relationship building, regular planning, proactive thinking, strategizing and client competition mapping. To be able to bring in more Business to the company through Upsell/Cross sell from Existing & New clients.
The main responsibilities are:
− Researches Customer’s business and prepares thoughtful questions and insights in advance of customer meetings
− Asks layered, open-ended questions to understand and clarify Customer’s objectives and challenges beyond surface-level detail
− Builds relationships with multiple stakeholders (vertically and horizontally) across the Customer’s organization
− Shifts communication style and content to fit the needs of different stakeholders
− Leads with Solutions, not products, when making recommendations aligned to Customer objectives
− Drives customer decision making by achieving shared vision and proactively considering the value props that tie all stakeholders together
− Thinks commercially and applies business acumen when crafting & negotiating commercial agreements
− Uses data and insights to support investment recommendations or overcome customer objections
− Proactively mitigates churn risk by adopting a smart, customer-centric approach
− Engages customers throughout to confirm and clarify value and adapts a strategy when needed to optimize ROI
− Drives Customer growth by proactively identifying opportunities to deliver greater customer value
− Applies business acumen in Account Planning by considering economic, industry, and company factors with a Customer-centric lens
− Maps all key stakeholders in an account to assess the strength of the account relationship and create account outreach strategy
− Agrees to joint accountability with colleagues and cross-functional teams for optimal customer success
− Practices humility and asks for help from colleagues when faced with a challenge or unknown
− Is disciplined in Territory and Account Planning, Forecasting, and Quota Attainment
− Follows best practices when using CRM and other Sales tools in order to manage the Sales and Buyer cycles
− Maintain excellent client relationship to ensure high NPS score
WE WILL VIBE WITH YOU
Requirements:
− Bachelor’s degree (or higher) in Business Administration or relevant discipline
− 5-8 years of experience in similar industry
− Able to work independently with minimum supervision and achieve stretch targets
− Able to manage multiple-task, Workload and priorities
− Excellent interpersonal communication
− Fluent in English, both written and oral
− Strong negotiation and accurate forecasting skills
− Experience carrying a revenue target with the ability to develop compelling strategies that deliver results
− Excellent communication, negotiation and forecasting skills
− Demonstrated ability to find and manage high-level business in an evangelistic sales environment
− Ability to gather and use data to inform decision making and persuade others
− Ability to assess business opportunities and read prospective buyers
− Ability to orchestrate the closure of business with an accurate understanding of prospect needs
− Ability to include multiple partners and members of the company management team using competitive selling to position company products against direct and indirect competitors
− Good working knowledge in MS office
Suggested skills:
− Negotiation skills
− Communication skills
− Multithreading
EXPECTED START DATE
Immediate
OTHER DETAILS
− N.A.
